We strive to ensure that every customer is completely satisfied with their purchase from our candy store. However, if for any reason you are not happy with your order, we accept returns within 30 days from the date of purchase. To be eligible for a return, the products must be in their original, unopened condition with all seals intact. Products that have been opened, consumed, or are not in a resalable condition due to customer handling will not be eligible for return. This includes any personalized or custom – made candies, as these items are made specifically to your requirements and cannot be resold.

To initiate a return, please contact our customer service team at [email protected] or call us at +1 614 – 269 – 7116. Our friendly customer service representatives will guide you through the process. They will provide you with a Return Merchandise Authorization (RMA) number, which must be clearly marked on the outside of the return package. Without a valid RMA number, we may not be able to process your return efficiently.

We understand that returning items can be an extra hassle, so we offer free return shipping for all eligible returns. Once you have received your RMA number, we will send you a prepaid shipping label via email. Simply print the label, attach it to the package, and drop it off at the designated shipping carrier location. Please note that if you choose to use your own shipping method, you will be responsible for all shipping costs, and we cannot guarantee the safe arrival of the returned items.

Once we receive your returned items and verify their eligibility, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase. For example, if you paid by credit card, the refund will be credited back to your credit card account. Please allow an additional [X] – [X] business days for the refund to appear in your account, as this may vary depending on your bank or payment provider.

In the unlikely event that you receive a damaged item or an incorrect product, please contact our customer service immediately. We will arrange for a replacement or a full refund at no additional cost to you. To expedite the process, please provide us with clear photos of the damaged or incorrect items along with your order details.

Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following the return process outlined above and place a new order for the desired product.

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically. By continuing to shop with us after any changes are made, you agree to be bound by the updated policy.

If you have any further questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact our customer service team. We are here to ensure that your shopping experience with us is as pleasant and stress – free as possible.