Shipping Policy
1. Shipping Services Overview
At Donuts And Chisme, located at 355 Granville St, Columbus, we are committed to delivering our delicious products to you in a timely and efficient manner. We offer a variety of shipping options to meet your needs, and all orders within the United States are eligible for free shipping. Our shipping services are provided in partnership with reliable shipping carriers to ensure the safe and prompt delivery of your orders.
2. Shipping Destinations
We currently ship our products within the United States only. We do not offer international shipping at this time. When placing an order, please ensure that your shipping address is within the United States. We are not responsible for orders with incorrect or incomplete shipping addresses, and such orders may be subject to delays or additional charges to correct the address.
3. Order Processing Time
Once you place an order on our website, our team will begin processing it as soon as possible. Most orders are processed within 1 – 2 business days. However, during peak seasons (such as holidays), promotional events, or in case of high order volumes, processing times may be extended up to 3 – 5 business days. You will receive an order confirmation email once your order has been successfully placed, and a shipping confirmation email with tracking information when your order has been dispatched.
4. Shipping Times
Shipping times vary depending on your location within the United States and the shipping method selected (even though all orders are free, carriers may have different transit times). The following are estimated shipping times:
- Standard Shipping: For most locations, standard shipping typically takes 3 – 7 business days after your order has been dispatched. Some remote areas may experience slightly longer delivery times.
- Expedited Shipping: If available for your order, expedited shipping can reduce the transit time to 1 – 3 business days. Please note that expedited shipping options may not be available for all products or to all locations.
These are only estimates, and we cannot guarantee exact delivery dates. Unforeseen circumstances such as severe weather conditions, carrier – specific delays, or customs issues (in case of items subject to inspection) may cause additional delays.
5. Shipping Fees
As mentioned, we offer free shipping on all orders within the United States. There are no additional charges for standard shipping services. However, if you choose an expedited shipping option (when available), additional fees may apply, and these fees will be clearly displayed during the checkout process.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on the website of our shipping carrier partner to monitor the progress of your delivery. If you have any issues with tracking your order or if the tracking information appears to be incorrect or not updating, please contact our customer service team at [email protected] or call +1 614 – 269 – 7116. We will assist you in resolving the issue.
7. Shipping Restrictions
- Perishable Items: While we take every precaution to ensure the freshness of our products during shipping, we cannot guarantee the condition of perishable items if there are significant shipping delays due to factors beyond our control. In case of extreme weather conditions (such as extreme heat or cold), we may hold your order until it is safe to ship to prevent damage to the products.
- Restricted Areas: There may be certain areas within the United States where shipping is restricted or subject to additional regulations. We will notify you if your shipping address falls into such an area and work with you to find a suitable solution, which may include alternative delivery options or cancellation of the order.
8. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact our customer service team immediately. Provide us with details of your order, including the order number, and describe the issue. We will work with our shipping carrier to investigate the situation. If the package is confirmed to be lost or damaged due to the carrier’s fault, we will either reship your order at no additional cost or issue you a full refund, depending on your preference.
9. Address Changes
If you need to change your shipping address after placing an order, please contact our customer service as soon as possible at [email protected] or +1 614 – 269 – 7116. We will do our best to update the address before your order is dispatched. However, once the order has been handed over to the shipping carrier, we may not be able to change the address, and you may need to work directly with the carrier to resolve the issue.
10. Changes to This Policy
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically. By continuing to place orders with us after any changes are made, you agree to be bound by the revised Shipping Policy.
If you have any further questions or concerns regarding our Shipping Policy, please do not hesitate to contact our customer service team. We are here to ensure that your shopping experience with Donuts And Chisme is as smooth and enjoyable as possible.