Privacy Policy

1. Introduction

At Donuts And Chisme, located at 355 Granville St, Columbus, we understand the paramount importance of your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or engage with our services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

Contact Information: When you place an order, create an account, or reach out to our customer service at [email protected] or call us at +1 614 – 269 – 7116, we may collect details such as your name, email address, phone number, and shipping address.
Payment Information: To process your purchases smoothly, we gather payment – related data, including your credit card number, expiration date, and security code. This information is transmitted securely and stored in strict compliance with industry – standard security protocols.
Authentication Information: For the security of your account, when you create or log into your account, we may collect passwords and other authentication details, like security questions and answers.
Birthday and Preferences: You have the option to share your birthday with us, enabling us to offer you exclusive discounts on special occasions. Additionally, we collect your preferences regarding candy flavors, promotional activities, etc., to better tailor our services to your needs.

2.2 Non – Personal Information

Device Information: We collect data about the device you use to access our services, covering aspects such as the device type, operating system, browser version, and IP address. This helps us optimize our website and services across different devices for a seamless user experience.
Usage Information: We track your interactions with our website, including the pages you visit, products you view, and actions you take. This data is analyzed to identify trends, enhance our services, and personalize your experience.
Location Information: With your consent, we may collect your approximate location information to inform you about nearby store events or adjust delivery options and promotions based on your region. We also record the geographical location from which you access our website for market analysis and service improvement purposes.

3. How We Use Your Information

Order Processing: We utilize your personal and payment information to process and fulfill your orders, keep you updated on order status, and arrange for free shipping of your purchased items.
Customer Service: Your contact information is used to respond to your inquiries, resolve issues, and provide support promptly.
Personalization: Based on your usage information and preferences, we personalize the content and offers you see on our website to make your shopping experience more relevant and enjoyable.
Marketing and Promotions: With your consent, we may use your contact information to send promotional emails, newsletters, and special offers about our products, events, and discounts. You can unsubscribe from these communications at any time.
Service Improvement: We analyze the collected information to enhance our website, products, and services, and to develop new offerings that meet your evolving needs.
Security and Fraud Prevention: Your information is used to detect and prevent fraud, protect account security, and ensure transactions comply with relevant laws, regulations, and our policies. We also use this information to address potential security threats and safeguard the rights of you and other users.
Market Research and Analysis: We aggregate and analyze the collected information to understand market trends, user behavior, and demands, which helps us make informed business decisions and marketing strategies. The results of these analyses are usually presented in an anonymous and aggregated form, without revealing your personal identity.

4. Information Sharing

4.1 Service Providers

We may share your personal information with trusted third – party service providers who assist us in operating our business, such as payment processors, shipping carriers, and IT service providers. These providers are contractually obligated to use your information only for the purposes for which we engage them and to maintain the confidentiality and security of your data.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or the safety of our customers and employees.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control and the choices you may have regarding your personal information.

4.4 Partners

We may share your non – personal information or anonymized data with partners, such as advertising partners and co – marketing allies, for the purposes of conducting promotional activities, delivering personalized ads, and performing market analysis. These partners will handle the information in accordance with strict confidentiality agreements and will not use it to identify you personally.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. We employ industry – standard security technologies and procedures, such as encryption, firewalls, and secure server software, to safeguard your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

In addition, we regularly train our employees on security best practices to ensure they understand and comply with our strict privacy and security policies. We also conduct regular checks and updates on our security systems to respond to evolving security threats. In the event of a data breach, we will immediately take steps to investigate and address the issue and notify affected users in accordance with legal requirements.

6. Your Choices

Account Information: You can review and update your account information at any time by logging into your account on our website.
Marketing Communications: You can opt out of receiving promotional emails from us by clicking the “Unsubscribe” link at the bottom of any such email or by contacting our customer service.
Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Location Information: You can disable location sharing in your device settings at any time to limit our access to your location information. But this may prevent you from using location – based service features.
Personalization Settings: You can adjust personalization options in your account settings to choose whether to receive personalized content and recommendations based on your interests.

7. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have accidentally collected personal information from a child under 13, we will delete that information as soon as possible.

8. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your privacy. By continuing to use our services after any changes are made, you consent to the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Donuts And Chisme
355 Granville St, Columbus
Email: [email protected]
Phone: +1 614 – 269 – 7116